Fly Trap Shop offers the following Returns Policy: Plants are shipped using a proven method to get the plants to you in excellent condition. Shall the plant, for some reason not your fault, arrive in bad condition you must contact us within 2 days of plant arrival with any concerns, please send photos if at all possible to show the condition of the plant.  In cases the plant is deemed unhealthy it will be immediately replaced with a equal plant. Basically we guarantee the plant arrives in healthy condition. We cannot be held responsible for plants left in the mailbox, grown in inappropriate conditions, etc. In rare cases we may ask for the plant to be sent back prior replacement.

Refunds: Refunds are available if the plant has yet to be shipped. If the plant is already shipped it must be returned unopened (refused by customer). If you are unhappy with your plant for any reason we will try to work with you on that.

Dormancy: Temperate plants typically go dormant from about October through April.  During this time, we continue to ship these plants but please be aware that they may not look as good as they do during the growing season.  And some plants (IE Sarracenia) may be nothing more than the rhizome with all the growth cut off.

Sarracenia: Most of our Sarracenia are either flowering size or very close to it, although sizes will vary and there is no promise of actual flowering/size status.   Sarracenia may or may not have old growth trimmed back prior shipping during any part of the year.  This is mainly for the dormant season, but may be any season (IE: When spring growth that is at the end of its life).  We go through the extra effort to ship Sarracenia with full growth whenever it is worth keeping.

Media:  Potted plants are typically shipped in 3.5" square pots. (pending plant size and type) The media may be 50:50 peat:perlite, 50:50 peat:silica sand, pure long fiber sphagnum, or a combination of the above.

Weather and shipping:  We are located in Tucson, Arizona; so weather is almost always acceptable to ship plants. If not, you will be notified of any delay. It is your responsibility to make sure the weather in your area is acceptable to receive plants and that the plant is being shipped to a plant safe location (not a mailbox where it will freeze or cook).

Orders are generally filled and shipped within 1-3 business days.

USA orders only at this time.

Taxes will be charged for orders being shipped within Arizona.

Dual plant options are limited to in stock plants. If the plant you chose as your second plant is not in stock, we reserve the right to substitute another plant of equal or greater value in its place.  If you do not specify your choice for the second plant, it will be the same as the first plant. 

All plants are named to the best of our knowledge.  If you are aware one of our plants is missnamed, please let us know.  Although there is no guarantee pertaining to incorrectly identified material.

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